Avtech Camera Warranty

When you purchase any of AVTECH products distributed by Song Nhac, you will be able to receive the warranty policy as follows:

THE WARRANTY POLICY OF SONG NHAC COMPANY FOR CCTV PRODUCTS

 

WARRANTY POLICY

  1. Customer got warranty for:

All the CCTV products and spare parts provided by SONG NHAC CO., LTD all over the Vietnam country will got the free warranty serive as the warranty policy

  1. Place of warranty

Warranty center: 87/7 TRAN PHU, WARD 4, DISTRICT 5, HOCHIMINH CITY

Warranty center: 16-18 LY THUONG KIET, WARD 7, DISTRICT 10, HOCHIMINH CITY

Other agent

HANOI- 47 THO NHUOM, HOAN KIEM DISTRICT, HANOI

NHA TRANG- 29B TRINH PHONG, PHUOC TIEN WARD, NHA TRANG, KHANH HOA

DA NANG- 94 BE VAN DAN, CHINH GIAN WARD, THANH KHE, DA NANG

  1. WARRANTY CONDITION

Products will be got warranty service if they suited with these conditions:

  1. Mistakes on products was made by producer

  2. Products on warranty time

  3. Information on product: product code, type, label is clearly, not to be amended by any of individuals or organizations

  4. Products is NOT on the conditions of refusing warranty

  1. CONDITIONS WHICH IS REJECTED TO WARRANT

  1. Don’t have warrant stamp, or stamp got teared, correct or pasted by other stamp

  2. Product got damage by natural disaster, fire, explosion, hydrophilic, rust, damaged by insect

  3. Got damage by user such as: get out of shape, break, use with wrong Level voltage or settle,maintain, use guide instruction untruely

  4. Product got repaired by technician of other company

  5. Customer don’t present the warranty letter or information on warranty letter not enough clearly, got changed or revised

  1. SPECIAL WARRANTY SERVICE

Adding the fire alarming service for Electric and Telecomunication product is recorder and camera (camera not including main part got damaged)

Test within 6 months if there no trouble will apply for all products

  1. WARRANTY TIME

List of product and spare parts provided by SONG NHAC company with specific time will be listed in attached file

This list could be changed, updated time by time belong to the company’s business acitivity and will inform to customer afterward

Warranty time count by month and period of validity is the quarters when customer buy product.

CCTV PRODUCTS CATEGORY

ORDINAL NUMBERS PRODUCTS AND PERIPHERALS WARRANTY TIME NOTE
FULL SET PRODUCTS    
1. All kind of Recorder 24 Months Not including accessories
2 Analog Camera 18 Months Not including accessories
3 IP Camera, TVI Camera 24 Months Not including accessories
II ACCESSORIES
A Products with Accessories
AVTECH RECORDER
1 Recorder Adaptor 1 Month  
2 Remote of Recorder 1 Month  
3 Mouse (Recorder) 1 Month  
4.  Power cable  No warranty Change only if there is any problem after sales
5 The signal Cable  No warranty Change only if there is any problem after sales
AVTECH Camera
1 Camera Adaptor 1 Month  
B ACCESSORIES SOLD SEPARATELY
Recorder Accessories
1 Recorder Adaptor 6 Months  
2 Western hard drives 36 Months  
Camera Accessories
1 Adaptor Camera 12 Months  
2 Lens 1 Month  
3
Swivel base
3 Months  
                 

Pham Duy Tung

 

 
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